Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all unused and unopened products. If your device is defective or you have changed your mind, our team is here to ensure a smooth resolution.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the item in its original, unopened packaging, including all accessories and documentation to ensure it qualifies for a full refund.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our quality control team inspects and approves the returned item, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing